Quality at hbl

The Managing Director, Senior Management and staff of Hosiden Besson are committed to achieving, promoting and improving quality throughout the organisation and in the products and services it provides.
To support this policy we will:

• Understand our interested parties needs and expectations ensuring they are achieved, monitored and continually improved.
• Promote a culture of quality and continuous improvement in all aspects of our work and at all levels of our organisation.
• Monitor and improve customer satisfaction levels.
• To implement appropriate actions to address any risks and opportunities associated with internal / external issues, and to meet the needs and expectation of interested parties.
• Ensure compliance with statutory and regulatory requirements.
• To establish and maintain a Business Management System which satisfies the requirements of ISO 14001, ISO 9001, IATF16949 and any other client specific requirements.
• Ensure that employees have adequate skills and training to carry out their roles and responsibilities.
• The Senior Management team will regularly review performance to identify areas requiring improvement.

You can read our full quality and environmental policy here.